FIBER OPTIC TROUBLESHOOTINGLAYER 1 / 2 / 3DATA CENTER OPERATIONSCIENA & INFINERACISCO NETWORKING FIBER OPTIC TROUBLESHOOTINGLAYER 1 / 2 / 3DATA CENTER OPERATIONSCIENA & INFINERACISCO NETWORKING
HOUSTON, TX
01
★ AVAILABLE FOR INTERVIEWS, MON–FRI

MILTON
VASQUEZ

Detail-oriented IT Networking Support Specialist troubleshooting fiber optic infrastructure, Layer 1–3 systems, and live production networks across large-scale data centers. 14+ years turning PORT_ERRORs into uptime.

Get In Touch View Experience
14+
Years Experience
4
Major Employers
4.0
GPA · Penn State
2
Languages
★ SUMMARY

Who I Am

Detail-oriented IT Support Specialist with expertise in troubleshooting hardware, software, and network issues. Proven ability to provide technical support to end-users, manage system installations, and optimize system performance. Skilled in diagnosing and resolving problems, improving IT processes, and delivering excellent customer service — while collaborating effectively with executives and engineers to minimize downtime and enhance operational efficiency.

Contact Card

Phone+1 (713) 838-2033
Emailim.mjvasquez@gmail.com
LocationHouston, TX 77082
LanguagesEnglish, Spanish
★ CAREER

Experience

Current Role
2025 — Present
Houston, TX

Network Support

META
  • Performed advanced Layer 1 and Layer 2 troubleshooting for fiber-related incidents in large-scale data center environments, including PORT_ERROR and PORT_FLAP conditions.
  • Tested optical power levels and validated end-to-end circuit performance across multimode, single-mode, DWDM, and CWDM systems.
  • Installed, reconnected, and replaced fiber circuits and optical components, including SFP/GBIC transceivers.
  • Retrieved and analyzed OTDR trace files (.SOR) to identify reflection events and pinpoint fault locations.
  • Initiated and managed DCC work orders and coordinated OTDR testing as part of escalation workflows.
  • Supported Ciena and Infinera optical transport systems through troubleshooting and corrective maintenance.
  • Executed installation, relocation, and decommissioning of network hardware within structured project plans following Method of Procedure (MOP) guidelines.
Full-Time
2021 — 2025
Houston, TX

IT Network Support

NETTIT
  • Installed, replaced, and troubleshot servers, network devices, and related equipment.
  • Installed, terminated, labeled, and tested single-mode/multi-mode fiber and Ethernet cabling.
  • Racked and organized Cisco switches, routers, Windows servers, and NetApp storage systems.
  • Configured and maintained fiber and Ethernet cross-connects; troubleshot connectivity issues.
  • Maintained network diagrams and documentation using AutoCAD and Microsoft Visio.
  • Deployed firewalls, antivirus, and other cybersecurity measures to protect systems.
  • Handled help desk tickets and delivered remote technical support across Windows, Linux, and mobile platforms.
Engineer I
2012 — 2019
Miami, FL

Data Operations

Verizon Terremark — NAP of the Americas
  • Installed, spliced, tested, and troubleshot single-mode (SMF) and multi-mode (MMF) fiber using OTDR.
  • Managed WAN/LAN configuration, TCP/IP, DNS, VLANs, and Cisco routing (BGP, IS-IS, OSPF, RIP).
  • Troubleshot ALU-Nokia 7750/7705, Cisco ASR 900, Cisco 6500, and Fujitsu fiber-optic platforms at Layer 1/3.
  • Performed Y.1564 and JDSU optical testing for 10GB–400GB cross-connects (OC3 and Fiber XCOM).
  • Managed outage bridges and coordinated with TELCO vendors on fiber cuts, cell sites down, and trunk groups.
  • Built and deployed Windows Server 2008/2019 and Linux (Ubuntu, Red Hat) environments; configured RAID and partitioning.
Co-op
2010 — 2011
Miami, FL

CIS Co-op Work

Digiport Data Center
  • Administered Windows Server 2003/2008 network environments.
  • Configured Cisco Catalyst 2950 and Router 2600 series, including firewall setup and password recovery.
  • Racked routers, servers, and NetApp storage; set up VoIP phones and VMware environments.
★ TOOLKIT

Skills & Expertise

Fiber Optic Troubleshooting Network Infrastructure TCP/IP Routing & Switching Ethernet · LAN/WAN PC Network Management IT Technical Support Java Python C++ Math Problem-Solving Written Communication Time Management Team Oriented
01 / NETWORK

Cisco Systems

Routers, firewalls, switches, and clustering across enterprise and data center environments.

02 / TELECOM

3G, 4G LTE & 5G

ALU-Nokia, Tellabs 550, Fujitsu 4500/7500/9500, Ciena & Infinera optical transport.

03 / IT SUPPORT

Systems & Security

Windows Server, desktop/server management, network & computer security, remote support, Linux help desk, mobile (iOS & Android).

04 / DESIGN

Network Diagrams

Network implementation diagrams using AutoCAD and Visio.

05 / DRAFTING

Production Drawing

AutoCAD 2D/3D production drawings for architecture, mechanical, and electric — across all phases of design and development.

06 / CERTS

Cisco & Microsoft

CCNA, CCNP, VMware, and Microsoft Server coursework and certification.

★ BACKGROUND

Education

4.0GPA

Information Systems Technology

Penn State, Pittsburgh PA
2015 – 2023
3.77GPA

Networking Services Technology

Microsoft & Cisco CCNA · MDC, Miami FL
2010 – 2014
★ U.S. DEPT OF LABOR CERTIFICATION — 2004
★ VOLUNTEER — IDJMI, 2023
★ VOUCHED FOR

References

Lazaro Regalado

Network Engineer · TELMEX
Miami, FL
T — 954 296 4236

Bradley Lewandowski

Data Center Production Engineer · META
Houston, TX
T — 832 283 7297

Hernan Santana

Architect · HH Group
Miami, FL
T — 305 803 8731

Languages

EnglishSpanish

Interests

TravelReadingPhotographyDancingMountain BikeWorkoutCooking